142A

142A (NIST ID: K0292)

Knowledge

Knowledge of the operations and processes for incident, problem, and event management.

Items denoted by a * are CORE KSATs for every Work Role, while other CORE KSATs vary by Work Role.


Core KSAT for the following Work Roles

Technical Support Specialist (Core) ID: 411 (NIST ID: OM-TS-001) Workforce Element: IT (Cyberspace)

Provides technical support to customers who need assistance utilizing client level hardware and software in accordance with established or approved organizational process components. (i.e., Master Incident Management Plan, when applicable).

Additional KSAT for the following Work Roles

No Work Roles with Additional KSAT 142A