Knowledge of the operations and processes for incident, problem, and event management.
Core KSAT for the following Work Roles
Provides technical support to customers who need assistance utilizing client level hardware and software in accordance with established or approved organizational process components. (i.e., Master Incident Management Plan, when applicable).
Additional KSAT for the following Work Roles
Selects/Deploys/Maintains the set of Continuous Integration/Continuous Deployment (CI/CD) tools and processes used by the development team and/or maintains the deployed software product and ensures observability and security across the lifecycle.