142A
May 21, 2020
KSATs
142A (NIST ID: K0292)
Knowledge
Knowledge of the operations and processes for incident, problem, and event management.
Items denoted by a * are CORE KSATs for every Work Role, while other CORE KSATs vary by Work Role.
Core KSAT for the following Work Roles
DevSecOps Specialist (Core)
Selects/Deploys/Maintains the set of Continuous Integration/Continuous Deployment (CI/CD) tools and processes used by the development team and/or maintains the deployed software product and ensures observability and security across the lifecycle.
Technical Support Specialist (Core)
Provides technical support to customers who need assistance utilizing client level hardware and software in accordance with established or approved organizational process components. (i.e., Master Incident Management Plan, when applicable).
Additional KSAT for the following Work Roles
No Work Roles with Additional KSAT 142A |