204

204 (NIST ID: S0039)

Skill

Skill in identifying possible causes of degradation of system performance or availability and initiating actions needed to mitigate this degradation.

Items denoted by a * are CORE KSATs for every Work Role, while other CORE KSATs vary by Work Role.


Core KSAT for the following Work Roles

Technical Support Specialist (Core) ID: 411 (NIST ID: OM-TS-001) Workforce Element: IT (Cyberspace)

Provides technical support to customers who need assistance utilizing client level hardware and software in accordance with established or approved organizational process components. (i.e., Master Incident Management Plan, when applicable).

Additional KSAT for the following Work Roles

No Work Roles with Additional KSAT 204