Skill in identifying possible causes of degradation of system performance or availability and initiating actions needed to mitigate this degradation.
Core KSAT for the following Work Roles
Provides technical support to customers who need assistance utilizing client level hardware and software in accordance with established or approved organizational process components. (i.e., Master Incident Management Plan, when applicable).
Additional KSAT for the following Work Roles
No Work Roles with Additional KSAT 204