5010
May 21, 2020
KSATs
5010 (NIST ID: T0340)
Task
Act as a primary stakeholder in the underlying information technology (IT) operational processes and functions that support the service, provide direction and monitor all significant activities so the service is delivered successfully.
Items denoted by a * are CORE KSATs for every Work Role, while other CORE KSATs vary by Work Role.
Core KSAT for the following Work Roles
IT Project Manager (Core)
Work that involves directly managing information technology projects to provide a unique service or product.
Program Manager (Core)
Leads, coordinates, communicates, integrates and is accountable for the overall success of the program, ensuring alignment with critical agency priorities.
Additional KSAT for the following Work Roles
Product Support Manager (Additional)
Manages the package of support functions required to field and maintain the readiness and operational capability of systems and components.