5150

5150 (NIST ID: T0354)

Task

Coordinate and manage the overall service provided to a customer end-to-end.

Items denoted by a * are CORE KSATs for every Work Role, while other CORE KSATs vary by Work Role.


Core KSAT for the following Work Roles

Product Manager (Core) ID: 806 (NIST ID: N/A) Workforce Element: Software Engineering

Manages the development of products including the resource management, product strategy (physical or digital), functional requirements, and releases. Coordinate work done by functions (like software engineers, data scientists, and product designers).

Service Designer User Experience (UX) (Core) ID: 626 (NIST ID: N/A) Workforce Element: Software Engineering

Manages the user experience of a product focused on human factors by making products intuitive and maximizing usability, accessibility, and simplicity.

Additional KSAT for the following Work Roles

IT Project Manager (Additional) ID: 802 (NIST ID: OV-PM-002) Workforce Element: Cyberspace Enablers / Acquisition

Work that involves directly managing information technology projects to provide a unique service or product.

Product Support Manager (Additional) ID: 803 (NIST ID: OV-PM-003) Workforce Element: Cyberspace Enablers / Acquisition

Manages the package of support functions required to field and maintain the readiness and operational capability of systems and components.

Program Manager (Additional) ID: 801 (NIST ID: OV-PM-001) Workforce Element: Cyberspace Enablers / Acquisition

Leads, coordinates, communicates, integrates and is accountable for the overall success of the program, ensuring alignment with critical agency priorities.