Coordinate and manage the overall service provided to a customer end-to-end.
Core KSAT for the following Work Roles
No Work Roles with Core KSAT 5150
Additional KSAT for the following Work Roles
Work that involves directly managing information technology projects to provide a unique service or product.
Manages the development of products including the resource management, product strategy (physical or digital), functional requirements, and releases. Coordinate work done by functions (like software engineers, data scientists, and product designers).
Manages the package of support functions required to field and maintain the readiness and operational capability of systems and components.
Leads, coordinates, communicates, integrates and is accountable for the overall success of the program, ensuring alignment with critical agency priorities.
Manages the user experience of a product focused on human factors by making products intuitive and maximizing usability, accessibility, and simplicity.