5310
May 21, 2020
KSATs
5310 (NIST ID: T0370)
Task
Ensure that appropriate SLAs and underpinning contracts have been defined that clearly set out for the customer a description of the service and the measures for monitoring the service.
Items denoted by a * are CORE KSATs for every Work Role, while other CORE KSATs vary by Work Role.
Core KSAT for the following Work Roles
Product Support Manager (Core)
Manages the package of support functions required to field and maintain the readiness and operational capability of systems and components.
Additional KSAT for the following Work Roles
IT Project Manager (Additional)
Work that involves directly managing information technology projects to provide a unique service or product.