Ensure that appropriate SLAs and underpinning contracts have been defined that clearly set out for the customer a description of the service and the measures for monitoring the service.
Core KSAT for the following Work Roles
Manages the package of support functions required to field and maintain the readiness and operational capability of systems and components.
Additional KSAT for the following Work Roles
Work that involves directly managing information technology projects to provide a unique service or product.