5380

May 21, 2020
KSATs
5380 (NIST ID: T0377)

Task

Gather feedback on customer satisfaction and internal service performance to foster continual improvement.
Items denoted by a * are CORE KSATs for every Work Role, while other CORE KSATs vary by Work Role.

Core KSAT for the following Work Roles

AI Adoption Specialist (Core) ID: 753 (NIST ID: N/A) Workforce Element: Data/AI

Facilitates AI adoption by supporting the users of AI-enabled solutions.

Additional KSAT for the following Work Roles

IT Investment/Portfolio Manager (Additional) ID: 804 (NIST ID: OV-PM-004) Workforce Element: Cyberspace Enablers / Acquisition

Manages a portfolio of IT capabilities that align with the overall needs of mission and business enterprise priorities.
IT Project Manager (Additional) ID: 802 (NIST ID: OV-PM-002) Workforce Element: Cyberspace Enablers / Acquisition

Work that involves directly managing information technology projects to provide a unique service or product.
Product Manager (Additional) ID: 806 (NIST ID: N/A) Workforce Element: Software Engineering

Manages the development of products including the resource management, product strategy (physical or digital), functional requirements, and releases. Coordinate work done by functions (like software engineers, data scientists, and product designers).
Product Support Manager (Additional) ID: 803 (NIST ID: OV-PM-003) Workforce Element: Cyberspace Enablers / Acquisition

Manages the package of support functions required to field and maintain the readiness and operational capability of systems and components.
Program Manager (Additional) ID: 801 (NIST ID: OV-PM-001) Workforce Element: Cyberspace Enablers / Acquisition

Leads, coordinates, communicates, integrates and is accountable for the overall success of the program, ensuring alignment with critical agency priorities.