554A
May 21, 2020
KSATs
554A (NIST ID: T0468)
Task
Diagnose and resolve customer reported system incidents, problems, and events.
Items denoted by a * are CORE KSATs for every Work Role, while other CORE KSATs vary by Work Role.
Core KSAT for the following Work Roles
Technical Support Specialist (Core)
Provides technical support to customers who need assistance utilizing client level hardware and software in accordance with established or approved organizational process components. (i.e., Master Incident Management Plan, when applicable).
Additional KSAT for the following Work Roles
No Work Roles with Additional KSAT 554A |