6010
Ability
Ability to accurately define incidents, problems, and events in the trouble ticketing system.
Core KSAT for the following Work Roles
Provides technical support to customers who need assistance utilizing client level hardware and software in accordance with established or approved organizational process components. (i.e., Master Incident Management Plan, when applicable).
Additional KSAT for the following Work Roles
No Work Roles with Additional KSAT 6010 |