639A
Task
Make recommendations based on trend analysis for enhancements to software and hardware solutions to enhance customer experience.
Core KSAT for the following Work Roles
No Work Roles with Core KSAT 639A |
Additional KSAT for the following Work Roles
Provides technical support to customers who need assistance utilizing client level hardware and software in accordance with established or approved organizational process components. (i.e., Master Incident Management Plan, when applicable).