Knowledge Manager

Knowledge Manager Work Role ID: 431 (NIST: OM-KM-001) Category/Specialty Area: Operate & Maintain / Knowledge Management Workforce Element: IT (Cyberspace)

Responsible for the management and administration of processes and tools that enable the organization to identify, document, and access intellectual capital and information content.


Items denoted by a * are CORE KSATs for every Work Role, while other CORE KSATs vary by Work Role.

Core KSATs

KSAT ID Description KSAT
22

* Knowledge of computer networking concepts and protocols, and network security methodologies.

Knowledge
108

* Knowledge of risk management processes (e.g., methods for assessing and mitigating risk).

Knowledge
134

Knowledge of the capabilities and functionality associated with various content creation technologies (e.g., wikis, social networking, blogs).

Knowledge
135

Knowledge of the capabilities and functionality associated with various technologies for organizing and managing information (e.g., databases, bookmarking engines).

Knowledge
136

Knowledge of the capabilities and functionality of various collaborative technologies (e.g., groupware, SharePoint).

Knowledge
394A

Manage the indexing/cataloguing, storage, and access of explicit organizational knowledge (e.g., hard copy documents, digital files).

Task
464

Construct access paths to suites of information (e.g., link pages) to facilitate access by end-users.

Task
910

Knowledge of database theory.

Knowledge
1034A

Knowledge of Personally Identifiable Information (PII) data security standards.

Knowledge
1141A

Knowledge of an organization’s information classification program and procedures for information compromise.

Knowledge
1157

* Knowledge of national and international laws, regulations, policies, and ethics as they relate to cybersecurity.

Knowledge
1158

* Knowledge of cybersecurity principles.

Knowledge
1159

* Knowledge of cyber threats and vulnerabilities.

Knowledge
6900

* Knowledge of specific operational impacts of cybersecurity lapses.

Knowledge

Additional KSATs

KSAT ID Description KSAT
5

Ability to match the appropriate knowledge repository technology for a given application or environment.

Ability
19

Knowledge of cyber defense and vulnerability assessment tools, including open source tools, and their capabilities.

Knowledge
163

Skill in conducting information searches.

Skill
164

Skill in conducting knowledge mapping (e.g., map of knowledge repositories).

Skill
223

Skill in the measuring and reporting of intellectual capital.

Skill
230

Skill in using knowledge management technologies.

Skill
338A

Knowledge of the principal methods, procedures, and techniques of gathering information and producing, reporting, and sharing information.

Knowledge
505A

Design, build, implement, and maintain a knowledge management framework that provides end-users access to the organization’s intellectual capital.

Task
513

Develop an understanding of the needs and requirements of information end-users.

Task
721

Monitor and report the usage of knowledge management assets and resources.

Task
777

Plan and manage the delivery of knowledge management projects.

Task
794A

Promote knowledge sharing between information owners/users through an organization’s operational processes and systems.

Task
814

Provide recommendations on data structures and databases that ensure correct and quality production of reports/management information.

Task
907A

Knowledge of data mining techniques.

Knowledge
942

Knowledge of the organization’s core business/mission processes.

Knowledge
1034B

Knowledge of Payment Card Industry (PCI) data security standards.

Knowledge
1034C

Knowledge of Personal Health Information (PHI) data security standards.

Knowledge
1125

Knowledge of Cloud-based knowledge management technologies and concepts related to security, governance, procurement, and administration.

Knowledge
1126

Knowledge of data classification standards and methodologies based on sensitivity and other risk factors.

Knowledge
1136A

Knowledge of use cases related to collaboration and content synchronization across platforms (e.g., Mobile, PC, Cloud).

Knowledge
5000

Leads efforts to promote the organization’s use of knowledge management and information sharing.

Task
6000

Knowledge of taxonomy and semantic ontology theory.

Knowledge