This page contains contact information for the DoD PKE team as well as other DoD-wide PKI support organizations, ECA PKI support organizations, and individual CC/S/A PKI help desks and RA offices from which DoD users may seek technical support and certificate issuance assistance.
The PKI and PKE web site is dynamic, and will be updated and expanded to reflect new topics and areas of interest. You are invited to participate in the shaping of the site by contacting us at dodpke@mail.mil to share your thoughts and experiences.
DoD-Wide Help Desks
| Name | Organization | Contact Information |
|---|---|---|
| CAC Support | DMDC | URL http://www.cac.mil/common-access-card/developer-resources/ Email cacsupport@mail.mil |
| DoD PKE Help Desk | DISA | Email dodpke@mail.mil |
| DoD PKI Help Desk | DISA | Email disa.gsd.maops@mail.mil Phone (844) 347-2457 Option 1,3,4 DSN 850-0032 |
ECA Support
| Name | Contact Information |
|---|---|
| IdenTrust, Inc. | URL http://www.identrust.com/certificates/eca/index.html Email helpdesk@identrust.com Phone (888) 882-1104 |
| Operational Research Consultants, Inc. (ORC) | URL http://www.eca.orc.com/ Email ecahelp@orc.com Phone (800) 816-5548 |
| The ECA Program Office | Email disa.meade.mae.list.pkieca@mail.mil |
Combatant Command/Service/Agency Helpdesks
| Name | Organization | Contact Information |
|---|---|---|
| Air Force PKI SPO CAC/PKI Helpdesk | Air Force | URL https://intelshare.intelink.gov/sites/usaf-pki/ (General information including ServiceNow registration instructions) URL https://intelshare.intelink.gov/sites/usaf-pki/ (Submit a ticket) |
| Army CAC/PKI Helpdesk NETCOM OM-IA CAC/PKI Helpdesk | Army | Email Army.cacpki.helpdesk@mail.mil Phone (866) 738-3222 DSN (312) 865-2000 |
| DLA PKI Help Desk | DLA | Email dlapki@dla.mil Phone (804) 279-5828 DSN 695-5828 |
| JSP IPM Help Desk | WHS | URLhttps://jsp-ipm.osd.mil/ Email DISA.JSPIPMSupport@mail.mil Phone (571) 372-0282 |
| Navy Enterprise Service Desk (NESD) | NESD | DWP/Chat https://nesd-dwp.onbmc.mil Chat https://nesd-dwp.onbmc.mil (Select chat with an agent) Phone 833-NESDNOW (637-3669) Email nesd@nesd-mail.onbmc.mil |
| USMC RA Operations Helpdesk | Marine Corps | Email RAOperations@usmc.mil Phone (703) 432-0394 |
Combatant Command/Service/Agency Registration Authority (RA) Operations Offices
| Name | Organization | Contact Information | COCOMS Supported |
|---|---|---|---|
| Air Force | Air Force PKI Help Desk | URL https://intelshare.intelink.gov/sites/usaf-pki/ (General information including ServiceNow registration instructions) URL https://intelshare.intelink.gov/sites/usaf-pki/ (Submit a ticket) | USCENTCOM USSOCOM USTRANSCOM USNORTHCOM USSTRATCOM |
| Army | Army Regional Cyber Center CONUS (RCC-C) Army NETCOM | Email usarmy.huachuca.2rcc-wh.mbx.pki-registration@mail.miland CC conus.tnosc@us.army.mil (Equipment Certificates) Email usarmy.huachuca.netcom.mbx.hqs-pki-ra@army.mil(User Certificates) | USEUCOM USSOUTHCOM USAFRICOM |
| DECA | DECA RA Operations | Email iapmo@deca.mil | Not an Executive Agent |
| DHA | DHA | Email dha.ncr.j-6.mbx.dhara@health.mil | Not an Executive Agent |
| DISA | DISA RA Operations | Email disa.meade.se.mbx.disa-ra-operations@mail.mil | Not an Executive Agent |
| DLA | DLA RA Operations | Email dlapki@dla.mil | Not an Executive Agent |
| DTRA | DTRA RA Operations | Email dtra.belvoir.j6.list.pkirequest@mail.mil | Not an Executive Agent |
| JSP | WHS IPM Team | Email DISA.JSPRA@mail.mil | Not an Executive Agent |
| Joint Staff | Joint Staff RA Support Help Desk | Email js.pentagon.j6.list.dd-its-pki-team@mail.mil | Not an Executive Agent |
| Marine Corps | USMC PKI RA Operations | Email RAOperations@usmc.mil | Not an Executive Agent |
| Navy | Navy PKI Help Desk | URL https://infosec.navy.mil/PKI/lra.jsp | USPACOM |
| NOAA | NOAA RA Operations | Email ra@noaa.gov | Not an Executive Agent |
| USCG | USCG RA Operations | Email cgra@uscg.mil | Not an Executive Agent |