This page contains contact information for the DoD PKE team as well as other DoD-wide PKI support organizations, ECA PKI support organizations, and individual CC/S/A PKI help desks and RA offices from which DoD users may seek technical support and certificate issuance assistance.

The PKI and PKE web site is dynamic, and will be updated and expanded to reflect new topics and areas of interest. You are invited to participate in the shaping of the site by contacting us at dodpke@mail.mil to share your thoughts and experiences.


DoD-Wide Help Desks

NameOrganizationContact Information
CAC SupportDMDCURL http://www.cac.mil/common-access-card/developer-resources/
Email cacsupport@mail.mil
Phone (800) 477-8227
DoD PKE Help DeskDISAEmail dodpke@mail.mil
DoD PKI Help DeskDISAEmail disa.gsd.maops@mail.mil
Phone (844) 347-2457 Option 1,3,4
DSN 850-0032
JITC PKI Team
(Test PKI materials and support)
Joint Interoperability Test CommandURL http://jitc.fhu.disa.mil/projects/pki/index.aspx
Email disa.jitc.pki@mail.mil
Phone (520) 533-4444
DSN 821-4444

ECA Support

NameContact Information
IdenTrust, Inc.URL http://www.identrust.com/certificates/eca/index.html
Email helpdesk@identrust.com
Phone (888) 882-1104
​Operational Research Consultants, Inc. (ORC)URL http://www.eca.orc.com/
Email ecahelp@orc.com
Phone (800) 816-5548
​The ECA Program Office​Email disa.meade.mae.list.pkieca@mail.mil

Combatant Command/Service/Agency Helpdesks

NameOrganizationContact Information
Air Force PKI SPO CAC/PKI HelpdeskAir ForceURL https://intelshare.intelink.gov/sites/usaf-pki/
Email afpki.helpdesk@us.af.mil
Phone (210) 925-2521
Army CAC/PKI Helpdesk NETCOM OM-IA CAC/PKI HelpdeskArmyEmail Army.cacpki.helpdesk@mail.mil
Phone (866) 738-3222
DSN (312) 865-2000
DLA PKI Help Desk​DLAEmail dlapki@dla.mil
Phone (804) 279-5828
DSN 695-5828
JSP IPM Help DeskWHSURLhttps://jsp-ipm.osd.mil/
Email DISA.JSPIPMSupport@mail.mil
Phone (571) 372-0282
Navy CAC/PKI HelpdeskNMCIURL https://infosec.navy.mil/PKI/
Phone (866) 843-6624
SPAWAR Integrated Support Center HelpdeskSPAWARURL https://infosec.navy.mil/PKI/
Email INFOSEC_ITAC@navy.mil
Phone (800) 304-4636
DSN 588-4286
USMC RA Operations HelpdeskMarine CorpsEmail RAOperations@usmc.mil
Phone (703) 432-0394

Combatant Command/Service/Agency Registration Authority (RA) Operations Offices

NameOrganizationContact InformationCOCOMS Supported
Air ForceAir Force PKI
Help Desk
URL https://intelshare.intelink.gov/sites/usaf-pki/RA%20POCs/LRA%20contacts.xlsx?Web=1
(Local Registration Authority Base Contacts)
Email afpki.ra@us.af.mil
USCENTCOM
USSOCOM
USTRANSCOM
USNORTHCOM
USSTRATCOM
ArmyArmy CTNOSC
Army NETCOM
Email usarmy.huachuca.2rcc-wh.mbx.pki-registration@mail.miland CC conus.tnosc@us.army.mil
(Equipment Certificates)
Email usarmy.pentagon.hqda-cio-g-6.mbx.army-registration- authority@mail.mil (User Certificates)
USEUCOM
USSOUTHCOM
USAFRICOM
DECA​DECA RA OperationsEmail iapmo@deca.milNot an Executive Agent
DHADHAEmail dha.jbsa.cyber.mbx.dha-pki-office@mail.milNot an Executive Agent
DISADISA RA OperationsEmail disa.meade.se.mbx.disa-ra-operations@mail.milNot an Executive Agent
DLADLA RA OperationsEmail dlapki@dla.milNot an Executive Agent
DTRA​DTRA RA OperationsEmail dtra.belvoir.j6.list.pkirequest@mail.milNot an Executive Agent
JSPWHS IPM TeamEmail DISA.JSPRA@mail.mil
The full list of WHS supported Agencies can be found here
Not an Executive Agent
Joint StaffJoint Staff RA Support
Help Desk
Email js.pentagon.j6.list.dd-its-pki-team@mail.milNot an Executive Agent
Marine CorpsUSMC PKI
RA Operations
Email RAOperations@usmc.milNot an Executive Agent
NavyNavy PKI
Help Desk
URL https://infosec.navy.mil/PKI/lra.jspUSPACOM
NOAA
NOAA RA OperationsEmail ra@noaa.gov Not an Executive Agent
USCG​USCG RA OperationsEmail cgra@uscg.milNot an Executive Agent