165A

165A (NIST ID: S0142)

Skill

Skill in conducting research for troubleshooting novel client-level problems.

Items denoted by a * are CORE KSATs for every Work Role, while other CORE KSATs vary by Work Role.


Core KSAT for the following Work Roles

Technical Support Specialist (Core) ID: 411 (NIST ID: OM-TS-001) Workforce Element: IT (Cyberspace)

Provides technical support to customers who need assistance utilizing client level hardware and software in accordance with established or approved organizational process components. (i.e., Master Incident Management Plan, when applicable).

Additional KSAT for the following Work Roles

No Work Roles with Additional KSAT 165A