Service Designer User Experience (UX)
Manages the user experience of a product focused on human factors by making products intuitive and maximizing usability, accessibility, and simplicity.
Core KSATs
KSAT ID | Description | KSAT |
---|---|---|
16 | Knowledge of capabilities and requirements analysis. |
Knowledge |
22 | * Knowledge of computer networking concepts and protocols, and network security methodologies. |
Knowledge |
108 | * Knowledge of risk management processes (e.g., methods for assessing and mitigating risk). |
Knowledge |
414 | Analyze user needs and software requirements to determine feasibility of design within time and cost constraints. |
Task |
466 | Consult with customers to evaluate functional requirements. |
Task |
797 | Provide advice on project costs, design concepts, or design changes. |
Task |
813 | Provide recommendations for possible improvements and upgrades. |
Task |
850 | Store, retrieve, and manipulate data for analysis of system capabilities and requirements. |
Task |
927A | Research and evaluate available technologies and standards to meet customer requirements. |
Task |
1144 | Develop and document User Experience (UX) requirements including information architecture and user interface requirements. |
Task |
1157 | * Knowledge of national and international laws, regulations, policies, and ethics as they relate to cybersecurity. |
Knowledge |
1158 | * Knowledge of cybersecurity principles. |
Knowledge |
1159 | * Knowledge of cyber threats and vulnerabilities. |
Knowledge |
3822A | Skill in managing user relationships, including determining user needs/requirements, managing user expectations, and demonstrating commitment to delivering quality results. |
Skill |
5150 | Coordinate and manage the overall service provided to a customer end-to-end. |
Task |
5970 | Plan and conduct user research and competitor analysis. |
Task |
5971 | Determine information architecture and create sitemaps. |
Task |
5972 | Conduct usability testing. |
Task |
5973 | Conduct qualitative and quantitative research and analysis. |
Task |
5974 | Work with users as a human factors liaison to determine user needs/requirements, manage user expectations, perform analysis, and demonstrate commitment to delivering quality results. |
Task |
6900 | * Knowledge of specific operational impacts of cybersecurity lapses. |
Knowledge |
6935 | * Knowledge of cloud computing service models Software as a Service (SaaS), Infrastructure as a Service (IaaS), and Platform as a Service (PaaS). |
Knowledge |
6938 | * Knowledge of cloud computing deployment models in private, public, and hybrid environment and the difference between on-premises and off-premises environments. |
Knowledge |
7102 | Skill in using industry-standard design and prototyping tools. |
Skill |
7104 | Skill in interpreting data and feedback. |
Skill |
7105 | Skill in operating UX tools and methods. |
Skill |
7106 | Knowledge of developing user-centered conceptual and logical designs. |
Knowledge |
7107 | Knowledge of usability standards and application of usability standards. |
Knowledge |
7108 | Knowledge of user centered design principles. |
Knowledge |
7109 | Knowledge of usability testing. |
Knowledge |